Return & Refund Policy

Please review this Return & Refund policy carefully before placing an order.

Final Sale Policy

All jewelry purchases are final sale.

Due to product category restrictions and fulfillment partner policies, we do not accept:

  • Returns
  • Exchanges
  • Change-of-mind cancellations after processing begins
  • Refund requests based on personal preference

Customers are responsible for reviewing product descriptions, materials, sizing information, product specifications, and order details carefully before completing the purchase.

By placing an order, you acknowledge and agree that all jewelry purchases are final sale and are subject to the terms of this Return & Refund Policy.

Order Cancellations

If you wish to cancel an order, please contact us as soon as possible. Cancellation requests may be submitted within 12 hours of placing an order. However, cancellation requests are not guaranteed. 

Once an order has entered processing, fulfillment, or shipment, it can no longer be cancelled.

If a cancellation request is approved before processing begins, a full refund will be issued to the original payment method used during checkout.

Cancellation requests are assessed based on the time the request is received, not the time a response is provided.

Due to the fast processing times of our fulfillment partners, we encourage customers to review their orders carefully before completing their purchase.

Damaged, Defective, or Incorrect Items

If you believe you have received a damaged, defective, or incorrect item, please contact us within 48 hours of delivery.

To help us investigate your claim, please provide:

  • Your order number
  • A description of the issue
  • Clear photographs showing the item and packaging

All claims are subject to review and verification.

Any resolution, if offered, will be determined on a case-by-case basis at our sole discretion and in accordance with our fulfillment partner's policies and procedures.

Claims submitted after the reporting period may not be eligible for review.

Refund Processing

Approved refunds, where applicable, will be issued to the original payment method used during checkout.

Please allow several business days for your financial institution or payment provider to process the refund.

Refused Deliveries

Orders refused by the customer after shipment may not be eligible for a refund.

Any customs duties, VAT, import taxes, brokerage fees, shipping charges, or other fees incurred in connection with a refused shipment are the responsibility of the customer.

International Orders

International customers may be responsible for customs duties, VAT, import taxes, brokerage fees, or other charges imposed by local authorities.

These charges are the responsibility of the customer and are not refundable.

Contact Us

If you have questions regarding an order, cancellation request, or claim, please contact our customer support team through our Contact page or support email info.letsforeverthrive@gmail.com