Help Center

Need assistance? We've answered some of the most common questions below. If you cannot find what you are looking for, please contact our support team and we will be happy to help.

How long does shipping take?

Orders are typically processed within 1–5 business days.

Estimated delivery times after processing are:

  • United States: 5–12 business days
  • Canada: 8–15 business days
  • United Kingdom: 7–15 business days
  • Australia & New Zealand: 8–18 business days
  • European Union: 7–18 business days

Please note that delivery times are estimates and may vary due to customs processing, carrier delays, weather conditions, or other factors outside our control.

Do you offer free shipping?

Yes. We currently offer Free Tracked Shipping on all eligible orders.

Can I track my order?

Yes.

Once your order has been shipped, tracking information will be provided. Please allow a few business days for tracking updates to appear within the carrier's system.

Can I cancel my order?

If you wish to request an order cancellation, please contact us as soon as possible after placing your order.

Cancellation requests may be submitted within 12 hours of placing an order.

However, cancellations are not guaranteed. Once an order has entered processing, fulfillment, or shipment, it can no longer be cancelled.

Cancellation requests are assessed based on the time the request is received, not the time a response is provided.

If a cancellation request is approved before processing begins, a full refund will be issued to the original payment method used during checkout.

Do you accept returns?

At this time, we do not accept returns or exchanges for jewelry purchases.

Due to product category restrictions and fulfillment partner policies, we do not accept:

  • Returns
  • Exchanges
  • Change-of-mind cancellations after processing begins
  • Refund requests based on personal preference

All jewelry items are considered final sale once delivered.

We understand that purchasing online requires confidence, which is why we encourage customers to carefully review product descriptions, materials, sizing details, and product images before placing an order.

If you have any questions about a product before purchasing, our support team is always happy to assist.

If you believe you have received a damaged, defective, or incorrect item, please contact us within 48 hours of delivery and we will review your request individually.

What if my item arrives damaged or incorrect?

If you believe you have received a damaged, defective, or incorrect item, please contact us within 48 hours of delivery.

Please include:

  • Your order number
  • A description of the issue
  • Clear photographs showing the item and packaging

All claims are reviewed individually.

Do you ship internationally?

Yes.

We currently ship to customers in the United States, Canada, the United Kingdom, Australia, New Zealand, and countries within the European Union.

Shipping availability may vary depending on product availability and destination.

Will I have to pay customs duties or taxes?

International customers may be responsible for customs duties, VAT, import taxes, brokerage fees, or other charges imposed by local authorities.

These charges are not included in product prices and are the responsibility of the customer.

What payment methods do you accept?

We accept a variety of secure payment methods available at checkout, including major credit cards, debit cards, and supported digital payment options.

Available payment methods may vary depending on your location and device.

How do I contact Let's Forever Thrive?

If you have any questions regarding your order, shipping, products, or anything else, we would be happy to hear from you.

You can reach us through our Contact page or by email.

For time-sensitive matters, such as order cancellation requests, we recommend contacting us as soon as possible after placing your order.

Still have a Question?

If you have not found the answer you were looking for, please feel free to get in touch.

We are always happy to assist with questions about our products, orders, or shipping information.

Thank you for visiting Let's Forever Thrive..

Keep thriving!!